Frequently Asked Questions

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Questions You Might have

Always sterilize before first use. We recommend boiling in hot water for 5 minutes or a sterilizer 2 minutes.

We focus on silicone in our products because silicone is one of the safest material for baby products. Silicone is BPA, PVC, Lead and Phthalate free.

We don’t currently have a physical store.

You can contact us by emailing

If a product is no longer available online it will be marked as “Sorry currently out of stock” on the website. You will also have the option of entering your email if you would like to be notified when the item is back in stock.

We offer local pickup from our warehouses at Surulere, lagos state & Gonin-Gora, Kaduna State. Please, contact us to arrange a suitable time for pickup.

We will endeavour to dispatch orders within 3 business days. Express post orders get priority and will be shipped the next business day.

We’re currently sending internationally to the countries which are available for us to do so; Please be aware that there may be unforeseen delays with international delivery. Any delays caused by the delivery company are outside of our control and we cannot be held responsible for any delays; however we will do our best to assist with any issues that do arise.

If there is a fault with the product please contact us at within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process. We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to Wones in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us.

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