Refund and Returns Policy

If there is a fault with the product please contact us at wonesbaby@gmail.com within 7 days of receiving your item, to notify us of an intended return or exchange, and we can help you with the process. We will happily replace the product (stock allowing) free of charge, or provide a full refund. All goods must arrive back to Wones in their original condition with the original labels and tags attached. Any goods that have been damaged or altered from their original condition are not eligible for return. We recommend obtaining tracking on your return parcel, and keep a copy of your receipt or proof of shipment, as we cannot process a return without physical goods or proof of delivery. We aim to process returns within 3 business days of your order arriving back to us.